Instant AI Messaging Module for Facebook Pages

NICS is a smart automation module for user communication through Facebook Pages, and soon Instagram, combining AI-generated replies, routing logic, CRM integration, and analytics.

Core features:

AI responses: users receive instant replies from an AI trained on FAQ and previous conversations.

Facebook Messenger API integration: automatic processing of messages, postbacks, and reactions.

Chat logic with filters based on working hours and operator availability.

Operator handoff: when AI is not confident, a human agent takes over or a callback request is created.

Contact data collection and validation: users are prompted to leave a phone number, which is validated.

Data storage and analytics:
All conversations, feedback, reactions, and phone numbers are saved into Google Sheets as a CRM.
A vector database and SuperBase are used to store and search through past conversations.

User feedback: users can rate the AI's response to help improve the service.

Real-time analytics: session, channel, feedback, and outcome data are logged continuously.

Next step:
Integration with Instagram Messaging API, including automatic processing of DMs and comments on behalf of the page.

User benefits:

— Immediate answers without waiting for a live agent
— 24/7 availability, including weekends and holidays
— Easy way to request a callback or consultation
— Personalized experience based on past conversations
— Ability to provide feedback and influence service quality
— Saves time and improves satisfaction with brand interaction